Project Upstream — SWA Request Routing

System Status

Welcome to Project Upstream — the SWA cross-team request routing platform. Submit requests to CGM, Escalations, or SWA Support and track progress in real-time.

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CGM

Customer Growth & Mgmt

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ESCALATIONS

Critical Issue Escalation

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SWA SUPPORT

General SWA Support

My Recent Requests

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New Request

Team *

Priority *

Shipper Name *

Shipper Type *

Shipper ID *

Issue Category * (select all that apply)

Pickup

Tracking & Delivery

Claims

Billing & Account

Other

Root Cause Category * (select all that apply)

Agent Knowledge Gap

SOP Gap

Process Failure

Shipper Expectation Mismatch

Operational Miss

Fix Type * (select all that apply)

SOP Update

Micro-Training

Process Redesign

Playbook

Cross-Team

Shipper Education

What is the issue? *

Business Impact

Supporting Documents (max 3 files, 10MB each)

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Click to browse or drag files here

My Submitted Requests

ID	Team	Shipper	Priority	Status	Submitted	Updated
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Team Queue

ID	Shipper	Priority	Status	Submitted By	Date	Actions
Select a team above

Status Distribution by Team

Priority Distribution

All Tickets — Full Log

ID	Team	Shipper	Priority	Status	By	Submitted
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